LATAM Airlines Customer Service: Contact Options, Help With Flights, Baggage & Refunds

Last Updated: September 2026

Need help with a LATAM booking, flight change, baggage problem, refund, seat, or check-in issue? The best support option depends on what you need. Many routine tasks can be completed through My Trips, while more complicated cases may require LATAM customer service, chat, a submitted case, or airport assistance.

Quick Answer: How Can You Contact LATAM Airlines?

LATAM currently provides several customer support options, including its Help Center, Contact Center, LATAM offices, online case forms, and case-status tracking. The Help Center also directs travelers to self-service options for common booking and travel problems.

Before contacting LATAM, have your reservation code or order number, passenger name, flight details, and relevant documents ready. This can make the conversation much faster.

Your problem	Best place to start
Change or manage a booking	My Trips
Request a ticket refund	My Trips → Ticket refund
Delayed or damaged baggage	LATAM baggage service at the airport
Seat selection	My Trips → seat options
Check-in problem	LATAM website/app or airport counter
Complex booking issue	LATAM Contact Center or Help Center
Complaint or service request	Create a case through the Help Center
Existing case	Case-status section in the Help Center
Urgent issue while travelling	Airport LATAM staff or Contact Center

The exact options available can depend on your country, ticket type, itinerary, and how the booking was purchased.

Need help understanding your options?

You can request general travel-information assistance from FlyTripInfo at +1-855-510-5187 or +44-800-031-4242. For booking-specific changes, refunds, or urgent flight issues, contact LATAM directly.

Which LATAM Customer Service Option Should You Use?

You do not always need to call LATAM customer service. For many common requests, starting with the airline’s online tools is faster.

For a Simple Booking Change

Start with My Trips. Depending on your ticket conditions, you may be able to review your itinerary and make eligible changes without speaking with an agent.

If the website does not offer the change you need, the LATAM Help Center provides additional contact and case options.

For a Refund

Check My Trips → Ticket refund first. LATAM states that refund eligibility depends on the ticket’s fare conditions, and the applicable information is displayed in the refund section.

If you purchased your ticket through a travel agency, LATAM says you generally need to contact the agency for the refund.

For Baggage Problems

If your baggage is delayed or damaged, report the problem at the LATAM baggage service desk at the airport as soon as possible.

For baggage allowance and purchase information, use our LATAM baggage fees and allowance guide before travelling.

For a Seat Problem

If you need to choose or change a seat, check your reservation first. Your available options can depend on the fare, aircraft and remaining seats.

For a detailed explanation of seat categories and paid options, see our LATAM seat selection guide.

For a Complaint or Case That Needs Follow-Up

LATAM’s Help Center currently allows travelers to create a case for a problem or request and check the status of an existing case. This can be more useful than repeatedly contacting support about the same issue.

How to Reach LATAM Airlines Customer Service

LATAM offers different support channels, but they are not equally useful for every problem.

LATAM Help Center

The LATAM Help Center is a good starting point when you are not sure which department can handle your problem. It provides help topics, contact options, LATAM office information, case creation and case-status tools.

LATAM Contact Center

Phone support can be useful when your issue cannot be completed online or requires an agent. LATAM provides country-specific contact numbers, so travelers should use the contact information for the country they are calling from rather than relying on an old number found on another website.

LATAM Offices

LATAM lists local offices through its Help Center. An office may be useful when you need in-person assistance and an online option does not resolve your issue.

Online Case Submission

For complaints, requests or issues that need follow-up, LATAM provides a Create a case option through its Help Center. You can also check the status of an existing case using the case-status function.

LATAM App

The LATAM app can be useful for managing an existing trip, checking travel information and accessing available self-service options. If your request cannot be completed digitally, move to the appropriate LATAM support channel rather than repeatedly trying the same transaction.

For independent guidance about baggage, seat options, or travel planning, contact FlyTripInfo at +1-855-510-5187 or +44-800-031-4242. FlyTripInfo cannot access or modify LATAM reservations.

What Should You Have Ready Before Contacting LATAM?

Have the information related to your booking ready before starting a chat or phone call. It reduces back-and-forth and helps the agent identify your reservation.

Keep these details available:

• Reservation code or order number
• Passenger’s full name as shown on the booking
• Flight number and travel date
• Departure and arrival airports
• Email address or phone number used for the booking
• Details of the problem
• Payment receipt, if the issue involves a charge or refund
• Baggage report number, if you are following up on delayed baggage
• Supporting documents for special-assistance or medical requests, when required

If you purchased the ticket through a travel agency or another booking website, keep the agency’s booking reference as well.

Tip: Take screenshots of important errors, payment confirmations or rejected transactions before contacting support. They can help explain what happened.

How LATAM Customer Support Is Organized

LATAM handles different requests through specialized support teams. Knowing your issue can help you get assistance faster.

Support typically covers:

• Reservations & bookings
• Flight changes and cancellations
• Refund requests
• Baggage services
• Check-in support
• LATAM Pass assistance
• Special assistance

You don’t need to know which team to contact. LATAM’s support channels will route your request, but clearly stating your issue (for example, “refund request” instead of “booking issue”) can help speed up the process.

Booking Support

If you’re making a new reservation or managing an existing booking, the LATAM website and app are usually the easiest places to start. LATAM customer care can assist if you run into problems during the booking process. 

Support can help with:

• New flight bookings
• Booking confirmation issues
• Payment failures
• Using travel vouchers or credits
• Multi-city or complex itineraries
• Booking modifications that cannot be completed online

If you’ve booked through a travel agency or another website, you may need to contact that provider first, depending on the type of booking.

LATAM Pass Support

LATAM Pass is the airline’s frequent flyer program, and it has its own dedicated support alongside general customer service.

Customer service can help with:

• Missing miles from a recent flight
• Account access or login questions
• Mileage redemption
• Membership details and tier status
• Reward bookings using miles
• Updating your profile information

If your issue is specifically about your LATAM Pass account rather than a booking, it’s worth mentioning this upfront, since it may be handled by a different support queue than general travel questions.

Before You Contact LATAM: Quick Checklist

✔ Keep your booking reference ready.

✔ Confirm your flight number and travel dates.

✔ Save payment receipts and confirmation emails.

✔ Keep baggage claim tags until your trip is complete.

✔ Take photos if your baggage is damaged.

✔ Write down your question before calling or starting a live chat.

Being prepared helps customer service understand your request and resolve it more efficiently.

Flight Changes and Cancellations

LATAM allows most passengers to change or cancel their booking through the website, mobile app, or customer service. The options available depend on your fare type and ticket conditions.

Customer service can help you:

• Change your travel date or time
• Rebook after a cancelled or delayed flight
• Explain your fare rules
• Use travel vouchers or credits
• Modify bookings that can’t be changed online

Flexible fares usually offer more change options, while Basic or promotional fares may have restrictions or additional charges.

Related guide: LATAM Flight Change Guide

Refunds and Flight Cancellations

Whether you’re eligible for a refund, travel credit, or a new flight depends on your fare type and the reason for the cancellation.

Customer service can assist with:

• Voluntary cancellations
• Airline-initiated cancellations
• Refund eligibility
• Refund status updates
• Travel vouchers and credits

Refund processing times depend on the type of request, fare conditions, and payment method. 

Related guide: LATAM Cancellation & Refund Guide

LATAM Baggage Support

If your baggage is delayed, lost, or damaged, report the issue as soon as possible. Early reporting makes it easier for the airline to investigate and resolve your claim.

Delayed Baggage

If your checked bag doesn’t arrive:

1. Visit the LATAM baggage service desk before leaving the airport.
2. File a baggage report.
3. Keep your baggage reference number to track your luggage.

Lost Baggage

If your bag isn’t located after the airline’s search process, customer service will guide you through the baggage claim procedure.

Damaged Baggage

If your baggage is damaged during travel:

1. Report the damage immediately whenever possible.
2. Take clear photos of the damage.
3. Keep your baggage tag and boarding pass until your claim is complete.

Related guides:

• LATAM Airlines Baggage Fees
• LATAM Carry-On Rules
• Airline Baggage Fees

Seat Selection Support

Most travelers can choose or change their seats through the LATAM website or mobile app. Customer service is available if you’re unable to complete the process online.

Support can help with:

• Seat selection after booking
• Preferred and extra legroom seats
• Family seating requests
• Seat changes before departure

Whether seat selection is free depends on your fare type and cabin class.

Related guide: LATAM Seat Selection

Check-In Help

If you’re having trouble checking in online, the LATAM website or mobile app should be your first stop. Many common check-in issues can be resolved without contacting customer service.

If online check-in still doesn’t work, customer support can help with:

• Check-in errors
• Boarding pass issues
• Travel document verification
• Airport check-in questions

If your flight is departing soon, visiting the airport check-in counter is usually the fastest solution.

Special Assistance

LATAM offers additional support for passengers who need extra assistance during their journey.

You can request help with:

• Wheelchair assistance
• Medical travel support
• Reduced mobility services
• Unaccompanied minors
• Pregnancy-related travel questions

Whenever possible, request special assistance at least 48 hours before departure to give the airline enough time to make the necessary arrangements.

What If You Can’t Reach LATAM?

If phone support is experiencing high call volumes, don’t keep calling repeatedly. Try another official channel for LATAM travel assistance instead:

1. Use the LATAM mobile app
2. Check the LATAM Help Center for available chat or digital support options.
3. Message LATAM through its official social media accounts
4. Visit an airport customer service desk
5. Submit an online contact form

If you’ve already completed LATAM’s complaint process and still haven’t resolved your issue, you may also be able to contact the aviation consumer protection authority in your country for further assistance.

Common Travel Situations

Here are a few situations where contacting LATAM customer service can help.

Your Flight Is Cancelled

If your flight is cancelled, check My Trips first to see the options available for your booking. If you cannot resolve the issue online, contact LATAM or speak with airport staff if you are already at the airport. 

Your Checked Bag Doesn’t Arrive

If your baggage is missing after landing, report it at the airport before leaving. You’ll receive a baggage reference number that lets you track your luggage.

You Need a Refund

If you decide not to travel or your flight is cancelled, customer service can explain whether you’re eligible for a refund, travel credit, or another available option.

Your Name Is Misspelled

If you notice a spelling mistake on your ticket, contact LATAM as soon as possible. Minor corrections are usually easier to resolve before online check-in opens.

Phone Lines Are Busy

During bad weather or major travel disruptions, phone wait times can be longer than usual. In these situations, the LATAM app, live chat, or official social media channels may provide a faster response.

Tips for Getting Faster Support

A little preparation can save time when you contact customer service.

• Contact LATAM as soon as you notice a problem.
• Use the website or mobile app for simple requests like check-in or seat selection.
• Keep your booking confirmation and travel documents ready.
• Save screenshots of important emails and receipts.
• Report baggage issues before leaving the airport.
• If your issue isn’t urgent, use live chat or the online contact form instead of calling.

Key Takeaways

• LATAM offers support through its Help Center, Contact Center, online case options, LATAM offices, website, app, and airport service desks. Available options can vary by country and request. 
• Phone support is generally the best option for urgent travel issues like cancellations and missed connections.
• The website and app are often the fastest options for routine tasks such as check-in, seat selection, and booking management.
• Keep your booking reference and travel documents ready before contacting customer service.
• Report baggage issues before leaving the airport whenever possible.
• Always verify the latest contact details and airline policies on the official LATAM website before you travel.

Frequently Asked Questions

Want help finding the right official LATAM support channel?

Speak with FlyTripInfo’s independent travel-information team at +1-855-510-5187 or +44-800-031-4242; verify booking actions directly with LATAM.

Related Guides

For baggage costs and allowances, see the LATAM Airlines baggage fees guide. For carry-on sizes and check-in timing, the LATAM carry-on rules page covers current allowances. For seat options by fare type, see the LATAM seat selection guide.

FlyTripInfo is an independent travel information website and is not affiliated with, endorsed by, or sponsored by LATAM Airlines. Customer service channels, contact information, and airline policies may change over time. Always verify the latest information directly through the official LATAM Airlines website before you travel.