LATAM Airlines Customer Service: How to Get Help With Your Trip (2026)

Editorial Review: This guide has been reviewed by the FlyTripInfo editorial team to provide accurate, independent travel information based on publicly available airline guidance.

Quick Answer

LATAM Airlines offers customer support through its website, mobile app, phone support, live chat, social media, and airport service desks. The best option depends on your situation. For urgent travel issues like flight cancellations or missed connections, phone support or an airport desk is usually the fastest. For routine tasks such as online check-in, seat selection, booking management, or refund requests, the LATAM website or mobile app is often quicker.

This guide explains how LATAM customer service works, what support is available through the LATAM help center, and how to get travel assistance for common issues before, during, and after your trip. 

Be Careful of Unofficial Contact Numbers

Many websites claim to provide LATAM customer service numbers, but not all of them are operated by the airline. Some may display outdated contact details or redirect travelers to third-party services.

To avoid confusion:

• Use the official LATAM Airlines website or mobile app to find contact details.
• Check the customer service number for your country or region.
• Avoid websites that promise guaranteed access to a live agent or ask you to call premium-rate numbers.

Using the airline’s official contact channels is the safest way to get accurate information.

How Can You Contact LATAM Airlines?

LATAM offers several ways to get assistance depending on your travel needs.

Support Channel	Best For
Phone Support	Flight cancellations, urgent travel issues, booking problems
Live Chat	General questions and booking assistance
LATAM Website	Booking management, refunds, check-in, baggage information
LATAM Mobile App	Flight status, boarding passes, seat selection, online check-in
Social Media	General support during widespread travel disruptions
Airport Service Desk	Same-day travel assistance and missed connections

Many everyday tasks can be completed online without speaking to a customer service representative.

When Should You Contact LATAM Airlines?

You should contact LATAM when your issue cannot be resolved through the website or mobile app, or when you need immediate assistance.

Customer service can help if you need to:

• Change or cancel a booking
• Rebook after a delayed or cancelled flight
• Report lost, delayed, or damaged baggage
• Request a refund
• Correct passenger information
• Arrange special assistance
• Resolve payment or booking issues
• Ask questions about travel requirements

For routine requests, the website and app are usually the quickest options.

You can normally manage these yourself:

• Online check-in
• Downloading your boarding pass
• Checking flight status
• Viewing baggage allowance
• Selecting or changing your seat
• Updating contact details

What Can LATAM Customer Service Help With?

LATAM customer service supports travelers before, during, and after their journey. The type of support and response time depend on the issue.

Need Help With	Best Support Option	Typical Resolution
Flight booking	Website, app or phone	Immediate
Flight changes	Website, app or phone	Same day
Flight cancellation	Phone or airport desk	Same day
Refund request	Online form	Several days
Lost or delayed baggage	Airport baggage desk	Several days if investigation is needed
Seat selection	Website or app	Immediate
Name correction	Phone support	Usually a few days
Special assistance	Phone support	Before departure

For example, if your flight is cancelled on the day of travel, calling customer service or visiting an airport desk is usually the fastest option. If you only need to check your refund status or select a seat, using the website or app can save you time.

Booking Support

If you’re making a new reservation or managing an existing booking, the LATAM website and app are usually the easiest places to start. LATAM customer care can assist if you run into problems during the booking process. 

Support can help with:

• New flight bookings
• Booking confirmation issues
• Payment failures
• Using travel vouchers or credits
• Multi-city or complex itineraries
• Booking modifications that cannot be completed online

If you’ve booked through a travel agency or another website, you may need to contact that provider first, depending on the type of booking.

What Should You Have Ready Before Contacting LATAM?

Having your travel details ready can help customer service resolve your request more quickly.

Keep the following information nearby:

• Booking reference (PNR) or confirmation number
• Passenger name exactly as shown on the ticket
• Flight number and travel date
• Departure and arrival airports
• LATAM Pass number (if applicable)
• Baggage tag number (for baggage claims)
• Payment receipt (for refund requests)
• Photos of damaged baggage, if applicable
• A short explanation of your issue

It also helps to know the solution you’re looking for. Whether you need a refund, flight change, travel credit, or baggage update, explaining this clearly at the beginning of the conversation can save time.

Before You Contact LATAM: Quick Checklist

✔ Keep your booking reference ready.

✔ Confirm your flight number and travel dates.

✔ Save payment receipts and confirmation emails.

✔ Keep baggage claim tags until your trip is complete.

✔ Take photos if your baggage is damaged.

✔ Write down your question before calling or starting a live chat.

Being prepared helps customer service understand your request and resolve it more efficiently.

Flight Changes and Cancellations

LATAM allows most passengers to change or cancel their booking through the website, mobile app, or customer service. The options available depend on your fare type and ticket conditions.

Customer service can help you:

• Change your travel date or time
• Rebook after a cancelled or delayed flight
• Explain your fare rules
• Use travel vouchers or credits
• Modify bookings that can’t be changed online

Flexible fares usually offer more change options, while Basic or promotional fares may have restrictions or additional charges.

Related guide: LATAM Flight Change Guide

Refunds and Flight Cancellations

Whether you’re eligible for a refund, travel credit, or a new flight depends on your fare type and the reason for the cancellation.

Customer service can assist with:

• Voluntary cancellations
• Airline-initiated cancellations
• Refund eligibility
• Refund status updates
• Travel vouchers and credits

Most refund requests are submitted online and reviewed before they are processed, so they may take several days to complete.

Related guide: LATAM Cancellation & Refund Guide

LATAM Baggage Support

If your baggage is delayed, lost, or damaged, report the issue as soon as possible. Early reporting makes it easier for the airline to investigate and resolve your claim.

Delayed Baggage

If your checked bag doesn’t arrive:

1. Visit the LATAM baggage service desk before leaving the airport.
2. File a baggage report.
3. Keep your baggage reference number to track your luggage.

Lost Baggage

If your bag isn’t located after the airline’s search process, customer service will guide you through the baggage claim procedure.

Damaged Baggage

If your baggage is damaged during travel:

1. Report the damage immediately whenever possible.
2. Take clear photos of the damage.
3. Keep your baggage tag and boarding pass until your claim is complete.

Related guides:

• LATAM Airlines Baggage Fees
• LATAM Carry-On Rules
• Airline Baggage Fees Hub

Seat Selection Support

Most travelers can choose or change their seats through the LATAM website or mobile app. Customer service is available if you’re unable to complete the process online.

Support can help with:

• Seat selection after booking
• Preferred and extra legroom seats
• Family seating requests
• Seat changes before departure

Whether seat selection is free depends on your fare type and cabin class.

Related guide: LATAM Seat Selection

Check-In Help

If you’re having trouble checking in online, the LATAM website or mobile app should be your first stop. Many common check-in issues can be resolved without contacting customer service.

If online check-in still doesn’t work, customer support can help with:

• Check-in errors
• Boarding pass issues
• Travel document verification
• Airport check-in questions

If your flight is departing soon, visiting the airport check-in counter is usually the fastest solution.

Special Assistance

LATAM offers additional support for passengers who need extra assistance during their journey.

You can request help with:

• Wheelchair assistance
• Medical travel support
• Reduced mobility services
• Unaccompanied minors
• Pregnancy-related travel questions

Whenever possible, request special assistance at least 48 hours before departure to give the airline enough time to make the necessary arrangements.

What If You Can’t Reach LATAM?

If phone lines are busy, don’t keep calling repeatedly. Try another official channel for LATAM travel assistance instead:

1. Use the LATAM mobile app
2. Start a live chat
3. Message LATAM through its official social media accounts
4. Visit an airport customer service desk
5. Submit an online contact form

If you’ve already completed LATAM’s complaint process and still haven’t resolved your issue, you may also be able to contact the aviation consumer protection authority in your country for further assistance.

Common Travel Situations

Here are a few situations where contacting LATAM customer service can help.

Your Flight Is Cancelled

If your flight is cancelled before departure, contact LATAM by phone or visit the airport service desk. This is usually the quickest way to get rebooked on the next available flight.

Your Checked Bag Doesn’t Arrive

If your baggage is missing after landing, report it at the airport before leaving. You’ll receive a baggage reference number that lets you track your luggage.

You Need a Refund

If you decide not to travel or your flight is cancelled, customer service can explain whether you’re eligible for a refund, travel credit, or another available option.

Your Name Is Misspelled

If you notice a spelling mistake on your ticket, contact LATAM as soon as possible. Minor corrections are usually easier to resolve before online check-in opens.

Phone Lines Are Busy

During bad weather or major travel disruptions, phone wait times can be longer than usual. In these situations, the LATAM app, live chat, or official social media channels may provide a faster response.

Tips for Getting Faster Support

A little preparation can save time when you contact customer service.

• Contact LATAM as soon as you notice a problem.
• Use the website or mobile app for simple requests like check-in or seat selection.
• Keep your booking confirmation and travel documents ready.
• Save screenshots of important emails and receipts.
• Report baggage issues before leaving the airport.
• If your issue isn’t urgent, use live chat or the online contact form instead of calling.

Key Takeaways

• LATAM offers support through phone, live chat, its website, mobile app, social media, and airport service desks.
• Phone support is usually best for urgent travel issues like cancellations and missed connections.
• The website and app are often the fastest options for routine tasks such as check-in, seat selection, and booking management.
• Keep your booking reference and travel documents ready before contacting customer service.
• Report baggage issues before leaving the airport whenever possible.
• Always verify the latest contact details and airline policies on the official LATAM website before you travel.

Frequently Asked Questions

Related Guides

You may also find these guides helpful before your trip:

• LATAM Airlines Baggage Fees
• LATAM Carry-On Rules
• LATAM Seat Selection
• Airline Baggage Fees Hub
• Carry-On Rules Hub
• Seat Selection Hub
• Customer Service Hub

FlyTripInfo is an independent travel information website and is not affiliated with, endorsed by, or sponsored by LATAM Airlines. Customer service channels, contact information, and airline policies may change over time. Always verify the latest information directly through the official LATAM Airlines website before you travel.